- To focus on service users.
We aim to provide personal care and support in ways which have positive outcomes for service users and promote their active participation.
- To ensure that we are fit for our purpose.
We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our service users and their relatives.
- To work for the comprehensive welfare of our service users.
We provide a package of care to each service user that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximize each service user’s independence.
- To meet assessed needs.
Before we provide services, we will ensure that potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care that Angelic Healthcare provides meets the assessed new needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
- To provide quality services.
Angelic Healthcare is whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.
- To employ a quality workforce.
Standards for our managers and staff are based on the national occupational standards of the care industry set by the National Training Organization.
Service user’s rights
The aim of good quality domiciliary care must always be to promote a way of life for service users which permits them to enjoy, to the greatest possible extent, their rights as individual human beings